Frequently Asked Questions

Everything you need to know about shopping with Something Went Wrong.

What is the status of my order?

You will receive a confirmation email with a tracking link as soon as your order ships. You can also log into your account to view real-time updates on your delivery.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally take 10-21 business days.

What is your return policy?

We offer a 30-day return window for most items. Products must be in original, unused condition with all packaging intact to be eligible for a full refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How do I change or cancel my order?

To provide fast shipping, we process orders quickly. Please contact our support team within 60 minutes of purchase if you need to make any modifications or cancellations.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.